ETS-Lindgren Expands Customer Care and Services Department
CEDAR PARK, Texas, December 8, 2022
– ETS-Lindgren announced the expansion of its Customer Care and Services
Department to enhance product support throughout its global offices. The expansion boosts the services offered by
the company’s in-house A2LA-Accredicated Calibration Lab (Lab Certification1207.01)
and NVLAP-Accredited Acoustic Research Lab (Lab Code 100286-0) as well as the ETS-Lindgren
Solutions customer support provided for the Acoustic,
Automotive,
EMC Test, Government,
Healthcare,
Information Technology, Utilities,
and Wireless
industries. The ETS-Lindgren “Help Desk”
aligns with the Services Department to facilitate a direct line of
communication between senior management and customers to expedite assistance
requests. “As our company has grown over
the years to more than 50,000 RF Shielded Enclosure installations worldwide, we’ve
recognized the importance of also growing our Customer Care and Services capabilities
in lockstep with our customers’ needs,” said Mr. Roger Hatch, Vice-President,
Solutions with ETS-Lindgren. “I’m very
proud of our team for leading the way in Customer Care and Services. Their combined experience earned over many
years at ETS-Lindgren is significant in providing the highest level of service
to our valued customers.”
Mr. Leon Enriquez, Director,
Services with ETS-Lindgren, oversees the Services Department, which supports RF
Shielded Enclosures and components provided for the many industries noted
above. Mr. Enriquez is also responsible
for the services offered by the Calibration, Wireless, and EMC Labs, as well as
the Help Desk. Dr. Douglas Winker, Product
Line Manager, Acoustics with ETS-Lindgren, oversees the services offered by the
Acoustic Research Lab. “Douglas and I
have more than 35 years of combined experience with ETS-Lindgren in providing
customer service in support of our chambers, components, calibration, and test
time in our Wireless and Acoustic chambers,” said Mr. Enriquez. “Whether in the field on site at a customer
location or here in our labs, ETS-Lindgren is committed to exceeding our
customer’s expectations for product support and service,” added Dr. Winker.
ETS-Lindgren’s Services Department administers
extensive customer support. Maintenance and Repair programs are designed to protect your RF Shielding investment and
minimize downtime in your lab. Calibration Services Plus!™
delivers optimal convenience, as ETS-Lindgren handles the scheduling and
logistics involved with calibrating your antennas, probes, LISNs, current
clamps, couplers, and attenuators. Whether
you need in-house acoustical or wireless testing or an on-site visit by our
experts to perform field testing, ETS-Lindgren's Testing Services
provide access to our world-class expertise, ensuring your test and measurement
equipment is operating at peak performance.
With
ETS-Lindgren’s Consulting Services, our in-house professionals design integrated systems for
Automotive, EMC, and Wireless applications; design and manufacture custom
components; perform site surveys (including EMI, vibration, and acoustic); and
oversee project management. ETS-Lindgren
also provides an assortment of design and site planning services, including
magnetic and RF Shielding design, acoustic design, and Building Information Modeling – using ETS-Lindgren’s in-house certified BIM
experts. Our Relocation and Refurbishment Services can help you move, upgrade, or refurbish your
existing chambers.
As the recognized
leader in MRI Shielding, ETS-Lindgren has pioneered MRI products to make MRI
imaging more effective. With more than
100 dedicated MRI technicians around the world, ETS-Lindgren offers extensive Medical Services
to address potential issues without needless delays and costly patient
downtime.
“Our extensive
services not only save our customers’ time, but money as well. We appreciate that customers make a
considerable investment in ETS-Lindgren’s products. Our goal with our Customer Care and Services
Department is to ensure our customers increase the return on their investment. Talk to our experts about how we can assist
you in achieving your goals. We’re
available to help you mitigate risk, maximize ROI, and maintain uptime,” stated
Mr. Hatch.
For assistance
with your service requirements, please reach out to our dedicated Help Desk by
calling 512-531-2609 or 800-749-1460, or emailing technical.support@ets-lindgren.com. For general inquiries and assistance with
your Customer Care requirements, please call 512-531-6400, or email info@ets-lindgren.com.
About ETS-Lindgren
ETS-Lindgren is an international manufacturer of
systems and components that measure, shield, and control electromagnetic and
acoustic energy. The company’s products
are used for electromagnetic compatibility (EMC), microwave and wireless
testing, electromagnetic field (EMF) measurement, radio frequency (RF) personal
safety monitoring, magnetic resonance imaging (MRI), and control of acoustic
environments.
Headquartered in Cedar
Park, Texas, ETS-Lindgren has manufacturing facilities in North America,
Europe, and Asia. The company is a
wholly owned subsidiary of ESCO Technologies, a leading supplier of engineered
products for growing industrial and commercial markets. ESCO is a New York Stock Exchange listed
company (symbol ESE) with headquarters in St. Louis, Missouri. Additional information about ETS-Lindgren is
available at www.ets-lindgren.com. Follow ETS-Lindgren on Facebook, Instagram, LinkedIn, Twitter, and YouTube. Additional information
about ESCO and its subsidiaries is available at www.escotechnologies.com.
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CONTACT:
Janet O'Neil
Marketing Communications
ETS-Lindgren
Office: +1 (512) 531-2676
Cell: +1 (425) 443-8106
janet.oneil@ets-lindgren.com